Returns & Exchanges

Due to the perishable nature of our fresh-baked Hawaiian treats, we strive for complete satisfaction but cannot accept returns on food items once they have shipped. If your order arrives damaged or incorrect, please contact our aloha support team within 48 hours for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon delivery, carefully check your cookies for any signs of shipping damage or order inaccuracies.

• 2.
  Document the Issue

  Take clear photos of the damaged product and the shipping label to help us process your claim quickly.

• 3.
  Contact Our Team

  Email our customer service at [email protected] with your order number and the photos you captured.

• 4.
  Resolution Process

  Our team will review your request and issue a replacement shipment or a refund to your original payment method within 3-5 business days.